As per the Membership Rewards terms and conditions, Membership Rewards points cannot be refunded once used to make purchases at davidjones.com.au. However, if you are not completely satisfied with your purchase made using Membership Rewards points, you can return it to any David Jones store or to the address below with your proof of purchase and David Jones will provide you with a Returns Card to the value of the item being returned, in Australian dollars. The Returns Card may be used to make purchases at any David Jones store in Australia and online davidjones.com.au
For products purchased online, you may return the item by sending it to:
David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Please include your completed Return Slip on the back of your Proof of Purchase with your goods. An Online Customer Service Assistant will call you to process your return once the goods have been received. David Jones will not reimburse postage costs for returned items unless the item is faulty.