PayPal FAQs

 

  • How do I place a PayPal Order?

    Follow the steps outlined in How do I place an order on DAVIDJONES.COM.AU and select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from David Jones to confirm the details of your order.

  • Can I change or cancel my order paid via PayPal?

    Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on 1800 354 663. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

    Click & Collect orders can be modified at any time by contacting the Customer Service Centre of your nominated store.  For full order cancellation of your Click & Collect order prior to collection, please contact the Customer Service Centre of you nominated David Jones store.

  • I paid with PayPal, can I return my order?

    The easiest and fastest way to return or exchange an item purchased Online with PayPal is to return the item along with your Proof of Purchase included in your delivery, to your nearest David Jones store. Please note that a David Jones Returns Card will be issued for PayPal returns. You can visit our Return Policy page for more information.

    If you cannot reach a store, please return your item to:

    RETURNS
    David Jones Fulfilment Centre
    Dock 8, Corner of Derby and Stubbs Streets
    Silverwater, NSW 2128