Refer to 'Ordering David Jones Hampers Online' guide located here.
No. You are more than welcome to check out as a Guest Customer; however, registering will allow you to track your orders and save multiple addresses.
Yes. If you wish to send multiple hampers to different addresses, simply add each hamper individually and proceed to checkout. You will need to click on multiple deliveries in the delivery section to be able to enter each recipients address individually.
The ‘Add’ function will add multiple addresses to your checkout, while ‘Edit’ will change the address you are currently viewing, such as updating a postcode or suburb. If you are a registered customer, please ensure that you ‘Add’ for new addresses as ‘Edit’ will change your billing address.
If you wish to send multiple hampers to different addresses, simply add each hamper individually and proceed to checkout. You will need to click on multiple deliveries in the delivery section to be able to enter each recipients address individually.
Yes. Once you have chosen your delivery method, click on ‘Gift Wrap Options’ for each hamper and enter your message (max 120 characters).
Your greeting card will display below your hamper. Simply select "Edit Message".
If you have already completed your order, please contact David Jones Online Customer Service on 1800 354 663 for assistance.
Please contact Online Customer Service here.
Yes. You have the option for the order to be left unattended. Please select the ‘tick’ box when you are choosing the delivery method. When selecting this option please keep in mind some hamper goods are perishable.
If you have authorised an Unattended Delivery, your hamper will be left in your requested location at your recipient's address. If you have not selected an Unattended Delivery, your hamper will be taken to the Local Post Office for your recipient to collect at their convenience, within 10 business days. After 10 days the hamper is returned to the David Jones fulfilment centre and the Online Customer Service team will contact you to arrange re-delivery.
We accept David Jones American Express Card, David Jones American Express Platinum Card, David Jones Storecard, David Jones Celebration Card, David Jones Gift Cards with PINs, American Express, Visa, MasterCard, Diners, JCB Credit Cards and PayPal.
Once you select ‘place your order’ your confirmed order number will appear on the screen and you will receive an email confirmation that also includes your order number. You will require your order number in order to track delivery.
For Domestic Hampers – If you have registered on the website, you will be able to view when your order has been dispatched from our warehouse. Once your order is been dispatched you will receive a Dispatch Notification email. This will provide you with a link to track your hamper via the Australia Post website and view any attempted deliveries.
Yes. Please contact Corporate Services on 1300 301 906 or at firstname.lastname@example.org for further information.
Yes. You will receive a tax invoice via email within 5-10 minutes of your order being completed.
Yes. All hampers will include a proof of purchase.
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