Gift Card FAQs

  • Where can I purchase a David Jones Gift Card?

    There are four convenient ways to purchase David Jones Gift Cards:

    1. David Jones Stores – At any counter in any David Jones store.

    2. David Jones Online – Visit our website at davidjones.com.au to purchase David Jones Gift Cards online for delivery via Australia post within Australia or purchase an eGift Card and receive instant delivery via email.  

    3. Corporate Services – Our Corporate Services Team assists companies and organisations who would like to make bulk purchases of Gift Cards for incentives, loyalty programs or rewards.  For further information please contact Corporate Services on AU 1300 301 906 or NZ 0800 873 697 Monday to Friday 9am – 5pm AEST or email corporate.services@davidjones.com.au.

    4. Third Party Retailers - Classic Gift Cards can be purchased at selected Woolworths, Australia Post, Big W and other 3rd party retailers. Only available for purchase in Australia, in AUD currency. 

  • What amounts can I purchase on a David Jones Gift Card?

    1. Instore - David Jones Gift Cards can be purchased for any nominated amount between $5 and $1,000. The David Jones Premium Gift Card* can be purchased for any nominated amount between $5 and $4,999.

    2. Online -Classic Gift Cards available in $25, $50, $100, $150, $200 and $250 and $500 denominations.  Premium Gift Cards* are available in $500 denominations. Classic and Premium Gift Cards purchased online are only available in AUD and can be delivered to Addresses within Australia.  eGift Cards are available in $50 and $100 denominations in AUD or NZD and are available to customers in both Australia and New Zealand.

    3. Corporate Services - David Jones Classic and Premium Gift Cards can be purchased through Corporate Services and delivered via secure courier. Classic Gift Cards can be loaded with any nominated amount between $5 and $4,999 in AUD or NZD. Premium Gift Cards* can be loaded with any nominated amount between $5 and $4,999 in AUD or NZD.  eGift Cards are available for purchase in $50 and $100 denominations in AUD or NZD and are sent via email to one address or sent direct to multiple recipients.

    4. Third Party - 3rdParty retailer Gift Cards can be purchased in set denominations of $50 and $100 and activation takes 48 hours from time of purchase. Only available for purchase in Australia, in AUD currency.

    * Premium Gift Card packaging costs $4.95AUD / $5.70NZD each. 

  • Where can I use the Gift Card?

    Australian Gift Cards in AUD can be used to shop in Australian David Jones stores and online at davidjones.com.au

    New Zealand Gift Cards in NZD can be used to shop in New Zealand David Jones stores.

  • When will my Gift Card expire?

    The Gift Card will expire two years from the date of purchase. Promotional Gift Cards expire one month after the date of issue.

  • How do I know how much I have left to spend on the Gift Card?

    Your balance is included in your proof of purchase every time you use your Gift Card. If you are in store, you can check your gift card balance at any register within the country of issue. If you’re shopping with your AUD Gift Card online, your balance will be verified when you enter your gift card number and PIN during checkout.


  • Will be able to view my Gift Card balance Online?

    The order confirmation screen will show the remaining balances of your Gift Card.

  • Can I use my Gift Card, Insurance Card or Celebration Card along with my credit card to make a purchase online?

    Yes, you can use up to 5 cards; any combination of David Jones Gift Cards, Celebration Cards and Insurance Cards.  You will have the option to split payment by using a Credit Card to pay any outstanding amount on the order. Online purchases using David Jones Gift Cards, Insurance Cards or Celebration Cards can only be made in AUD. 

  • Can I chose how much I want to use from my Gift Card, Insurance Card or Celebration Card?

    When shopping online, your Card will automatically be debited the order total or the remaining balance on the card, whichever is the lesser amount.

  • If I forget my PIN on my Celebration or Insurance card, who can I contact?

    You’ll only need to use a PIN to shop with your Celebration or Insurance Card online.  Please contact David Jones Corporate Services on 1300 301 906 if you have forgotten your Insurance Card or Celebration Card PIN.  For Gift Cards, the PIN is on the back of the card.  If you have a Gift Card without a PIN, you can shop with it in store.

  • What are the Gift Card Terms and Conditions?

    Please visit the following link for full Gift Card Terms and Conditions: davidjones.com.au/giftcardtermsandconditions

  • How do I contact David Jones about my Gift Card?

    If you have questions about your David Jones Gift Card purchased in a David Jones store, please visit the Customer Service Centre of any David Jones store or email us at contactus@davidjones.com.au

    If you have questions about a classic or digital David Jones Gift Card purchased via davidjones.com.au, please contact our Online Customer Service Team on 1800 354 663 or via email at online@davidjones.com.au.

    If you have questions about a David Jones Gift Card purchased through Corporate Services, please contact on 1300 301 906 or 0800 873 697 (NZ Toll Free) or via email at corporate.services@davidjones.com.au  (9:00AM – 5:00PM, Monday to Friday AEST).

    If you have any issues with activation of a David Jones Gift Card purchased through a third party retailer, please contact the third party retailer directly.  

  • Can I receive a refund for my Gift Card?

    No, Gift Cards are non-refundable.

  • Can I get my Gift Card replaced if it's lost or stolen?

    No, you must treat your David Jones Gift Card like cash.