Click & Collect FAQs

  • What is Click & Collect?

    Click & Collect allows you to order online and pick up your purchase free from your favourite David Jones store.

    We will send you a Ready for Collection email when your order is ready. See store opening hours here.

    Order by 1pm for pick up free, after 4pm the same day.

  • Which items can I order with Click & Collect?

    To check that an item is available for Click & Collect select your store from the Product Details page and click on ‘Show Availability’ (excludes purchases of Gift Cards, Gift Registry, Wine Club and large items).

  • Which Stores offer Click & Collect?

    Click & Collect is available at all Australian David Jones stores. You will find most products online available to purchase via Click & Collect.

    Please Note: If you have nominated the ‘Elizabeth Street, Sydney - Women and Beauty’ store for Click & Collect, your purchase will be available for pick up at the Customer Service Centre on Level 3 of the ‘Market Street, Sydney - Men and Home’ store.

  • How do I place a Click & Collect order?

    Step 1.Browse products and check availability in your favourite store.
    Find your product, select your store and check availability.

    You can add up to five store(s) at a time to view product availability so that every time you look at a product; you simply need to click the ‘Show Availability’ button to see if that item is available for Click &Collect.

    Step 2. Add to bag and head to checkout.
    Add the products to your shopping bag and make sure you select ‘Click & Collect’ from the Shopping Bag page before proceeding to checkout.

    Step 3. Choose your store and complete your order.
    From the checkout page, select the store where you’d like to pickup and complete your order. Make sure that all the items you have added to your shopping bag are available at the same store.

    Step 4.We’ll confirm your order.
    Once you've placed your order, you'll receive a confirmation email that includes details of your order and where to collect it instore. You will also receive an email when your order is ready to collect.

    Step 5. Pick Up Your Order.
    Now all you have to do is collect your order!   All Click & Collect orders can be collected from the Customer Service Centre located in your nominated Store. 

    When collecting your order instore please make sure that you bring the following: 

    • The Credit Card used to purchase
    • Valid photo ID# and
    • Your order number

    If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

    Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund.

    # Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

  • Can I change or cancel my Click & Collect order?

    You can modify your Click & Collect order at any time by contacting the Customer Service Centre of your nominated store.

  • Is there a charge for Click & Collect?

    Click & Collect is a complimentary service.

  • How long are orders kept for collection?

    Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

  • What do I need to bring with me when I collect my order

    Whether picking up your order yourself or on behalf of someone else you will need to bring:

    • The Credit Card used to purchase
    • Valid photo ID and
    • Your order number
    The nominated name on the ‘Confirmation Order’ email must match the name on the photo ID.

    You will be required to sign for your order on collection.

    If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

    • Where should I go to pick up my order?

      You can pick up your order at the Customer Service Centre in your nominated store, details of which can be found here.

      Please Note: If you have nominated the ‘Elizabeth Street, Sydney - Women and Beauty’ store for Click & Collect, your purchase will be available for pick up at the Customer Service Centre on Level 3 of the ‘Market Street, Sydney - Men and Home’ store.

    • Can someone else collect my order on my behalf?

      Yes, they can. You can nominate someone else to pick up your order during the checkout process. If you're sending someone else to pick up your order they need to bring:

      • Their own valid photo ID and
      • The order number

      If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

      If you need to change your nominated person for collection, please contact the Online Customer Service Team on 1800 354 663 to arrange for this change to be made prior to collection.

    • My order was confirmed but I have been contacted that an item is out of stock. Why is this?

      On occasion an item instore may be damaged or missing and we will only find out when we pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in this instance.

    • I’ve collected my order but it’s not what I was after. Can I return my items if they are not suitable?

      Yes. If an item is not quite right we will happily exchange or refund the item for you in line with David Jones Return Policy when you arrive instore. Read more about David Jones Return Policy.

    • What happens if I cannot get into store to pick up my order?

      Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund of the order value. Please contact the Customer Service Centre of your nominated store if you’re unable to collect in that time frame.

      If you wish to cancel your order, this can be done anytime. Simply contact the store where you placed your order.

      You can return any Click & Collect order for a refund in line with David Jones Return Policy. Read more about David Jones Return Policy.