Bridal at David Jones FAQs

  • Are alterations complimentary?

    Due to the highly specialised nature of this work, there is a charge for alterations.

  • Can I arrange for my own alterations?

    If you have a trusted alterations provider, you can have your dress altered by them when you have finalised payment of your gown. Any fittings organised with your own alterations provider will have to be carried out at their own premises and not in David Jones. We cannot be held liable for any alterations that are not measured and completed in the Bridal Suite.

  • Can I complete my entire look in one appointment?

    Absolutely! Not only do many brides find their dress on their first visit to our salon, but they also find all their accessories (veils, headpieces, shoes, jewellery etc) on their first visit.

  • Do I need an appointment to view the Bridal Suite?

    No, our Bridal Suite is open for customers to view at their leisure. The Bridal Suite is located on Level 7 of our Elizabeth Street store and is accessible via customer lifts. However, you will need an appointment to try on wedding gowns, which our Bridal Consultants will happily book for you during your visit.

  • Do I need to make an appointment to look at accessories?

    So we can best attend to your needs, we do ask that you make an appointment.

  • Do you have a service to find outfits for the Bridal Party?

    Our Personal Shopping Service is available for all your Bridal Party’s needs. Whether it is finding a complete outfit for the groom and groomsmen, or dresses for your bridesmaids or mother-of-the-bride, our Personal Shopping Consultants are available to assist. The Personal Shopping Service is by appointment only, and complimentary.

    Should you wish to book an appointment, you can do so online, via email pssnsw@davidjones.com.au or via telephone: Women’s Personal Shopping Service: (02) 9266 5178, Men’s Personal Shopping Service: (02) 9266 6112.

  • How do I pay for my gown?

    If you are ordering a Made to Order gown, we require a 50% deposit at the time you order your gown. When the gown arrives, we’ll contact you to let you know, and schedule a fitting. At that point, we require payment of the remaining balance (unless the purchase is made using a deferred payment plan on the David Jones American Express Card).

  • How far in advance do I need to buy my gown?

    It's best to allow 6-9 months before your wedding to order a gown.

  • How long is my appointment?

    Bridal gown appointments last for approximately 60 minutes.

  • How many fittings will I need?

    Brides may require 2-3 fittings to ensure a perfect fit.

  • I plan to lose weight before my wedding. Will that affect the alterations?

    The measurements we take on your first fitting will be those that will be used for the alterations. We cannot be liable if your measurements change substantially from the time we order your dress, to the time it is delivered.

  • May I take pictures of the gowns while I try them on?

    We do not allow cameras in the fitting rooms while you are shopping. Once you have purchased a dress, you may take as many pictures as you’d like.

  • What if I am not happy with the final fit and alterations?

    Most brides require 2-3 fittings to ensure a perfect look. We ensure that our alterations providers attend each fitting to make sure that we achieve the perfect fit. If you’re not satisfied, we will carry out an additional fitting to get the look right.

  • What is a CSO gown?

    Most of the gowns we sell are Made To Order. A Made to Order gown is made specifically to your measurements by the designer brand.

  • What is the price range of your gowns?

    Our gowns range in price from $1,195 to $17,000.

  • What should I bring to my appointment?

    Bring pictures of dresses you’ve seen on our website, in magazines, on-line, or that you’ve tried on elsewhere. And bring an open mind: don’t be surprised if you find “the dress” on your first visit.

  • What should I bring to my first fitting?

    You should bring the shoes and lingerie you’ll wear on your wedding day in order to have your gown properly fit through the bodice and hemline.

  • What size gowns are available for me to try on?

    Most of our samples are the traditional sample size, which is 10.

  • When shall I schedule my first fitting?

    We’ll contact you when your dress is in and ready for you to schedule a fitting.

  • When should I expect to receive my gown?

    Your Bridal consultant will notify you when your wedding gown has arrived. The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting, and final payment.

  • Who does the alterations?

    We have engaged the services of alterations providers to do wedding gown alterations.

  • Why do I need to make an appointment to try on wedding gowns?

    In order to give you the full attention of our experienced consultants, appointments are necessary.