Pin FAQs

Do I have to select a PIN?

Yes, you are required to select a PIN for each of your Cards. PIN selection can be made during the card activation process, accessing Online Services at davidjones.com.au or by calling the number on the back of your Card. From 1 August 2014 all domestic point of sale transactions will require a PIN to authorise and verify your purchase. 

If you have an impairment that restricts your ability to use a PIN, please contact us by calling the number on the back of your card.

When and how will I receive my PIN?

A PIN can be selected for your Card during the card activation process, by accessing Online Services at davidjones.com.au or by calling the number on the back of your Card.  

If you have forgotten the PIN you previously selected for your David Jones American Express Card you’ll be able to retrieve it instantly in our secure Online Services at davidjones.com.au whenever you want.  Alternatively you can call us on 1300 36 89 89 and request a reminder be sent to you by mail.

What if I didn’t choose a PIN when I got my new chip card and now I want one?

You can select a PIN for your Card by accessing Online Services or by calling 1300 36 89 89.

Why have I been issued a random PIN?
All chip enabled cards must have a PIN.  If you did not self select a PIN within a reasonable time period from card receipt, a random PIN is assigned to your Card.

What if I forget my PIN?

If you forget your PIN, don’t worry. You’ll be able to retrieve it instantly in our secure Online Services at davidjones.com.au whenever you want.  Alternatively you can call us on 1300 36 89 89 and request a reminder be sent to you by mail.

Can I change my PIN?

Yes, you can change your PIN, however this requires a new card to be issued. If you think that your PIN is compromised and is no longer a secret, please call us immediately using the number on the back of your Card.

Why can I still sign for some in-store purchases post August 1, 2014?

From 1 August 2014, there will be a short transition period while the software in all point-of-sale terminals across Australia are upgraded. You should still use your PIN with each transaction, as the number of places where signature is accepted will quickly reduce. 

Will non-Australian issued cards be required to use a PIN post August 1, 2014?

Visitors from overseas will not be impacted, and can use signature or PIN to authorize transactions as before.

Do I need a PIN if I’m travelling overseas?

Globally, an increasing number of merchants prefer customers to use a PIN instead of signing.  So if you are planning on travelling overseas, we recommend you set up and memorise a PIN for your Card before you go. You can select or view your PIN on our secure website whenever you want, or by calling the number on the back of your Card.