David Jones Storecard Enquiries

Activate your new Card

To activate your new Card by telephone, please call 1300 36 83 41

General Enquiries

If you have a question (including Key Fact Sheet queries) or a servicing need for the David Jones American Express Card, simply call us from 6am - 12am midnight, 7 days a week. No matter where you are, we're here to help.

Telephone Local (in Australia) 1300 36 89 89

Calling from Overseas +61 2 8271 8182

Hours of Operation 6am - 12am midnight, 7 days a week

Emergency Card Replacement

If your David Jones American Express Card is lost, stolen or damaged, contact Customer Services immediately to organise a replacement Card. Simply call us 24 hours a day 7 days a week. No matter where you are, or what time it is we're here to help.

Telephone Local (in Australia) 1300 36 89 89

Calling from Overseas +61 2 8271 8182

Hours of Operation 24 hours a day, 7 days a week

For remittances:

GPO Box 3798
SYDNEY NSW 2001

For general correspondence and returned mail:

GPO Box 3684
SYDNEY NSW 2001


Terms & Conditions

If you are shopping with your David Jones American Express Card or David Jones Storecard , the following terms and conditions apply:

Credit provided by American Express Australia Limited (ABN 92 108 952 085). Australian Credit License No. 291313. ® Registered Trademark of American Express Company.  Subject to American Express lending criteria. Interest rates, fees and charges apply. You must be over 18 years to apply. Terms and conditions apply. For full terms and conditions please see the David Jones American Express Cardmember Agreement. Cards are offered, issued and administered by American Express Australia Limited.

1. Receive complimentary standard delivery to any address within the same country as the store in which your goods were purchased or within Australia when you purchase online at davidjones.com.au using a David Jones American Express Card or the David Jones Storecard. Excludes gift cards, hampers and fresh food, Wine Club, Gift Registry and large items.

2. Complimentary gift wrapping is available for purchases made instore or online at davidjones.com.au using a David Jones American Express Card or the David Jones Storecard.

3. When purchased using a David Jones American Express Card or the David Jones Storecard.

∞ Subject to American Express lending criteria. For full terms and conditions, please see the David Jones American Express Card Member Agreement. Terms and Conditions apply to points. The redemption of points is subject to availability and our account being kept in good standing and not overdue.