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FAQ’s
Where can I find information on Store locations and trading hours?Information on Store locations and services, including trading hours can be found on our Stores Locator page. How can I locate or find out more about a particular product?For all product information please contact your preferred store via phone, fax or mail these details are available on our Stores Locator page. Alternatively, you may complete a Feedback Form and your nominated store will be in contact via email. Who can I contact regarding a concern with a product?You will need to contact the store from which you purchased the product. If this is not possible please contact your nearest store. For a full list of store contact details please see our Stores Locator page. Where can I find information on the David Jones Return Policy?Information on our Return Policy is available on our website. Alternatively our stores will be able to answer any questions you may have about our Return Policy. Where can I find information on the David Jones Price Promise?Information on our Price Promise is available on our website. Alternatively our stores will be able to answer any questions you may have about our Price Promise. David Jones American Express Card FAQ's?How do I activate my Card? You can activate your Card by calling the number printed on the sticker on the front of your Card when if first arrives. If you no longer have this sticker, you can call Customer Services. Where can I use my David Jones American Express Card? You can use your David Jones American Express Card as a payment option at millions of places, here and around the world. Just keep an eye out for the American Express Blue Box logo whenever you are making a purchase. How do I check my Gift Points balance and/or redeem my Points? The easiest way to do this is to log in to our secure website. You can also access and redeem your Gift Points by contacting Customer Services. Please note if you wish to redeem you Gift Points for travel, the only way to do this is through the Customer Services. How can I apply for Supplementary Cardholders on my Account? The fastest way to apply for a Supplementary Card is to log in to Online Services and click ‘Add someone to my Account’. You can also pick up a form from any David Jones store, or call Customer Services and an application form will be mailed to you. Supplementary Cardholders must be at least 18 years of age. Can I access cash on my American Express Card? Yes, you will need to apply and enrol in the Cash Advance facility. This will let you make withdrawals from ATMs. Once you have enrolled you will receive a Personal Identification Number (PIN) to access the Cash Advance facility. A nominal transaction fee applies. Please refer to your Financial Table for fees, charges and limits that apply. To enrol in the Cash Advance facility, please call Customer Services and an application form will be sent to you. What do I do if I dispute a charge on my Card Account or I think my Card has been used fraudulently? If you have a query with your statement or any change on it, contact Customer Services immediately. How can I pay my account? You can pay your David Jones American Express Card account in a number of ways:- Paying in person by cash, EFTPOS or cheque at any of the following:
- BPAY®, online or over the phone A $2 processing fee will apply to payments made in person at Australia Post and American Express Foreign Exchange Travel Offices. Cash payments are limited to AUD $6,500. You must present your Card and your current account statement when paying your Card Account. How can I enrol in Direct Debit? The easiest way to set up an Automatic Payment Plan is online, log in to Online Services and click on ‘Direct Debit’ and complete the form. You'll need your BSB and Bank Account Number to hand. If you have a joint account or have not registered to Online Services, please contact Customer Services. Can I pay my David Jones American Express Card and David Jones Storecard in one payment? No. Your David Jones American Express Card and David Jones Storecard will remain as two separate accounts. Please pay each account separately. How can I manage my Card Account online? You can register for Online Services by calling Customer Services. Once enrolled for Online Services, you can view past transactions and statements, check your Gift Points balance and redeem your Gift Points for David Jones Gift Cards. I have forgotten my User ID/Password, what do I do now? Please visit davidjones.com.au, have your Card on hand, and click on "Forgot your User ID or Password". Please note, for security purposes you will be asked a number of identification questions. How do I order a statement reprint? The fastest way to get historical statements is to log in to Online Services. Your last six months statements are available immediately and all other statements are available within 24 hours. Alternatively, you can contact Customer Services and request a statement reprint over the phone. If my Card is lost, stolen or damaged, how can I organise a replacement Card? It's important to contact Customer Services immediately to organise a replacement Card.David Jones Storecard FAQ's?How can I pay my Storecard account? You can pay your David Jones Storecard account in a number of ways:
How can I manage my Storecard account online? You can register for Online Services for the David Jones Storecard. To register for Storecard Online Services, please call Customer Services to apply for a PIN. To log in to your account once you are registered, vist davidjones.com.au, click on ‘David Jones Cards’ at the top of the page and follow the prompts. If my Storecard is lost, stolen or damaged, how can I organise a replacement Storecard? It's important to contact Customer Services immediately to organise a replacement Storecard. As a David Jones Storecard customer, how does the David Jones American Express Alliance affect me? Where can I find information on the David Jones Gift & Bridal Registry?Information for registrants and guests can be found on the Gift & Bridal Registry page and covers a variety of topics including -
Where can I find information on applying for a job at David Jones?Information about careers at David Jones is readily available on our Careers page and includes –
I am not near a store, am I still able to shop with David Jones?David Jones currently offers an online ordering and purchasing facility for our Wine Club that is available all year round. During the Christmas period our Hampers are also available to be ordered and purchased through our website. Where can I find information on David Jones Gift Cards?Information regarding David Jones Gift Cards can be found on The David Jones Gift Card FAQ page including –
How do I apply to be a supplier or vendor to David Jones?For information on becoming a vendor or supplier to David Jones please visit our David Jones Enquiries page. How does David Jones contribute to the community?In 2003 David Jones developed a donations policy following market research conducted on our customer base. This research indicated that the charities our customers value the most were in the areas of children’s and women’s health. To enable more meaningful support, David Jones has concentrated on a number of primary charities in these areas, including an ongoing commitment to the National Breast Cancer Foundation (NBCF) and The Children’s Cancer Institute of Australia (CCIA). From time to time David Jones also considers it important to provide substantial assistance over and above its normal donation policy and therefore may make extra contributions to varying charities within a financial year. Further information about our charity contributions can be viewed on our latest Annual Report in the Corporate Governance Statement, under the heading Community. I am researching David Jones for an assignment, where can I find information on your company?Information on David Jones, including our Company Vision is available in the Presentations and Reports section of our website. Any information that we make available to the public can be accessed on our website. Unfortunately, we are unable to assist with requests for any further information. How can I contact you regarding other enquiries or to provide feedback?For any other enquiries or to provide us with your feedback please visit the Contact Us page. |
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