Return Policy

Always shop with confidence at David Jones

Shopping with confidence – it’s what we know you want.

When you shop with David Jones, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any David Jones store and we will provide you with an exchange, refund or repair within the guidelines outlined below.

This policy applies to all purchases made from David Jones, online or instore.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:

  • Original register receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases and Click & Collect)
  • Original return/exchange receipt
  • David Jones Storecard statement
  • David Jones American Express Card statement
  • David Jones American Express Platinum Card statement

Change of mind

If you have changed your mind about your purchase, David Jones will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, David Jones may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from David Jones; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is presented at the time of the return. David Jones will accept:
    • A current Drivers Licence, including Learners permit with photograph
    • Proof of Age card that is approved by the Government with photograph and signature within the seal
    • Blind Citizens Card with photograph
    • Australian or International Passport
    • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
    • Pension cards for aged, invalid widows, supporting parents and carers; or
    • David Jones American Express, David Jones American Express Platinum or David Jones Storecard with signature on the reverse as satisfactory identification

In the circumstance where you are unable to exchange an item, subject to authorisation from a David Jones Manager, David Jones may in its absolute discretion provide you with a David Jones Returns Card to the current value of the item.

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from David Jones. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Gift Cards/ Bonus items/Bundled items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund. 

Special Exceptions

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.

     Gift Cards and ePay vouchers

  • David Jones Gift Cards
  • David Jones eGift Cards
  • e-pay recharge vouchers

     Custom made and altered items

  • furniture
  • curtains, blinds and soft furnishings
  • made-to-measure and altered garments
  • personalised products

      Personal care items

  • electric toothbrushes
  • shavers hairbrushes
  • manicure sets, foot spas
  • hand held massagers
  • circulation booster devices

      Music, DVDs, computer software and accessories

  • CDs, DVDs
  • electronic games
  • ink cartridges
  • computer software

      Other merchandise

  • earrings for pierced ears
  • pillows
  • perishable food and hampers
  • any items purchased from our warehouse outlets at Birkenhead Point and Harbour Town

Return Locations

The quickest and easiest way to return a product, whether purchased online or instore is to go to any David Jones store (excluding David Jones warehouse outlet at Harbour Town Store). 

For products purchased online, you may also return the item by sending it to:

RETURNS
David Jones Fulfilment Centre
Dock 8, Corner of Derby & Stubbs Streets
Silverwater NSW, 2128

Please include your completed Return Slip on the back of your Proof of Purchase with your goods. An Online Customer Relations Assistant will call you to process your return once the goods have been received. David Jones will not reimburse postage costs for returned items unless the item is faulty.

Gift Registry Returns

To return items purchased from a Gift Registry, an appointment must be made with a Gift Registry Consultant so that they can provide you with the information required to facilitate your return. To make an appointment please contact your original Gift Registry location. All Gift Registry returns will be managed in line with this Return Policy.

Payment Method

For all purchases made via Membership Rewards points, purchases made with PayPal and purchases made with David Jones Gift Cards we will provide refunds to a David Jones Returns Card that can be used instore and Online davidjones.com.au. For all other purchases, David Jones will refund using your original payment method, or, where appropriate and at David Jones’ sole discretion, on a David Jones Returns Card.