Online Store FAQs

  • I am not near a store, how can I still shop with David Jones?

    You can shop a great range of items online at davidjones.com.au. For products not available online, our Personal Shopping Service is available in selected department stores. You can find out more about our Personal Shopping Service here.

  • Shopping on DAVIDJONES.COM.AU?

    Welcome to David Jones online.

    Please read through the following information carefully before placing your order. By shopping online with David Jones you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

    If you have any queries relating to these terms and conditions before placing an order with us, please contact the Online Customer Service Team on 1800 354 663. David Jones may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

    Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on 1800 354 663. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

    Click & Collect orders can be modified at any time by contacting the Customer Service Centre of your nominated store. For full order cancellation of your Click & Collect order prior to collection, please contact the Customer Service Centre of your nominated David Jones store.

    Information on our Return Policy is available on our website.

  • How do I place an order on DAVIDJONES.COM.AU?

    Shopping online is easy! Just follow these simple steps.

    For information about placing a Click & Collect order, please click here.

    Step 1
    Browse via the product categories that you can find at the top of the page and refine your search with the options you can find on the left hand menu. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about David Jones American Express Reward Points, size and colour variations, stock availability for delivery and Click & Collect, product information, product delivery details, size chart, products ratings and reviews.

    Step 2
    If you decide to purchase an item, add the item to your Shopping Bag by clicking the 'Add to Shopping Bag' button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.

    Step 3
    A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Bag’ or you can proceed to Checkout if you have added all your products.

    Step 4
    When you are ready to purchase your items, click the 'Shopping Bag' button. This will take you to the 'Shopping Bag' which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your 'Shopping Bag'. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.

    Step 5
    If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with David Jones is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wishlist of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.

    Step 6
    Enter your billing and delivery details; choose your delivery method and Gift Wrap options including Greeting Card and then select your method of payment, enter the details then click on ‘Next’ to pay.

    Step 7
    We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre, including your tracking details.

  • How do I register on David Jones Online?

    Simply click on Create an Account and follow the prompts to set up a secure account.

  • I want to change my contact details, how do I do this?

    Log into your account and follow the prompts to manage your Online account.

  • Are my details secure?

    Yes. At David Jones we take your privacy seriously. For more information please see the David Jones Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. David Jones does not store your personal credit card information so we will ask for this to process any returns.

     

  • What forms of payment do you accept on David Jones Online?

    We accept David Jones American Express Card, David Jones American Express Platinum Card, David Jones Storecard, David Jones Celebration Card, David Jones Insurance Card, David Jones Gift Cards (With PIN), American Express, Visa, MasterCard, Diners, JCB Credit Cards and PayPal.

  • Do you accept Gift Cards on David Jones Online?

    Yes, we accept  David Jones Gift Cards with PINs online.

  • Why has my credit card been declined?

    All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorise payment to David Jones then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.

  • My order didn’t go through, but I think you have charged me?

    When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.

    If we are unable to despatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 3 working days but the exact timeframe does depend on your card issuer and your bank.

    If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact the Online Customer Service Team on 1800 354 663.

  • Do you deliver Overseas?

    At this point in time we do not deliver Overseas.

  • Note for International Customers

    If you are shopping online with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on davidjones.com.au are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD).

    We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.

  • My order was confirmed but I have been contacted that an item is out of stock. Why is this?

    On the rare occasions an item at our Fulfilment Centre may be damaged or missing and we will only find out when we go to pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in these instances.

  • How can I track my delivery?

    When you purchase on David Jones online you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Some products are shipped directly from our suppliers and may not have a tracking number. Please see our Delivery Information for more information.

  • Who do you use for delivery?

    Australia Post provides our Standard, Sydney Same Day and National Express deliveries services. Star Track provides Sydney Same Day/ Evening/ Saturday and Sunday delivery services. Standard Bulky Delivery and items shipped direct from our External Vendors will be provided by the manufacturer who may choose a different service provider.

  • Do deliveries require a signature?

    To ensure the security of your order a signature is required when a delivery is made unless you have selected Unattended Delivery. Orders delivered via Sydney Same Day/Evening/Saturday and Sunday are ineligible for Unattended Delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address if unattended delivery is selected. Please see our Delivery Information for more information.

  • What if I am not home to receive delivery of my online order?

    You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location during checkout. Orders delivered via Sydney Same Day are ineligible for Unattended Delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

  • How much do you charge for delivery?

    If you’re paying for your order using your David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard our Standard Delivery is complimentary. Conditions apply. Please click here for details.

    Information on all our delivery and handling fees, please refer to our Delivery Information page.

  • How long will it take to deliver my purchase?

    Please see our estimated delivery times on our Delivery Information page. Parcels can be delivered from 2 days either side of the estimated date.

  • Can I exchange an item that was purchased Online?

    Yes. The easiest and fastest way to exchange an item purchased on David Jones online is to return the item with your proof of purchase to your nearest David Jones store. You can visit our Return Policy page for more information.

    If you can’t reach a David Jones store you can return your item by completing the return slip on your Proof of Purchase included in your delivery and return it to our Fulfilment Centre at

    RETURNS
    David Jones Fulfilment Centre
    Dock 8, Corner of Derby & Stubbs Streets
    Silverwater,NSW 2128

  • Can I exchange a gift I received that was purchased Online?

    Yes. The easiest and fastest way to exchange an item purchased Online is to return the item along with your Proof of Purchase included in your delivery, to your nearest David Jones store.

    If you cannot reach a store, please return your item to:

    RETURNS
    David JonesFulfilment Centre
    Dock 8, Corner of Derby and Stubbs Streets
    Silverwater, NSW 2128

  • Can I change or cancel my order?

    Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on 1800 354 663. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

    Click & Collect orders can be modified at any time by contacting the Customer Service Centre of your nominated store. For full order cancellation of your Click & Collect order prior to collection, please contact the Online Customer Service Centre at your nominated David Jones store.

  • Can I get my purchase gift wrapped from David Jones Online?

    Yes. We offer a complimentary gift wrapping service for purchases made with a David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard. For purchases made with other forms of payment the charge is $9.95 per gift wrapped item.

    You can select to have your purchases wrapped individually or as a bundled item in once package. Where items are shipped directly from the manufacturerand you have chosen to have your items gift wrapped, they will be wrapped separately at no additional cost.

  • I have placed an order for someone as a gift, will they receive a proof of purchase?

    Yes, all online orders will include a proof of purchase making refund, exchanging and warranty of the item easy for the recipient.