FAQs

• Where can I find information on Store Location and Trading Hours?

  Please see the Store Location and Trading Hours page.

• How can I locate or find out more about a particular product?

  For all product information please contact your preferred store by phone. These details are available on our Store Location and Trading Hours page. Alternatively, you may complete a Customer Feedback form and your nominated store will be in contact by email.

• Who can I contact regarding a concern with a product?

  Ideally, you should contact the store where the item was purchased.  If this is not possible, please contact your nearest store. For a full list of store contact details please see our Store Location and Trading Hours page.
  For Online purchases,  please contact your nearest store or call our Customer Relations Online Team on 1800 354 663

• Where can I find information on the David Jones Return Policy?

  Information on our Return Policy is available at our website. Alternatively, the Sales Assistants at our stores will answer any questions you have about our Return Policy.

• Where can I find information on the David Jones Price Promise?

  Information on our Price Promise is available at our website. Alternatively, the Sales Assistants at our stores will answer any questions you have about our Price Promise.

• Where can I find information on the David Jones Gift Registry?

  Information for registrants and guests can be found on the Gift Registry page and covers a range of topics including -

  • Registry information
  • How to purchase gifts
  • Celebrations Cards
  • Offers and promotions
  • FAQs about the Gift Registry processes

• Where can I find information on David Jones Gift Cards?

  Information about David Jones Gift Cards can be found on the David Jones Gift Card FAQ page, including

  • Purchasing a Gift Card
  • Using your Gift Cards
  • Balance and Enquiries
  • Terms and Conditions

• How can I contact you regarding other enquiries or to provide feedback?

  For any other enquiries or to provide us with your feedback please visit the Contact Us Customer Feedback page.

• Where can I find out information on the David Jones Social Networking Policy?

  Information on the David Jones Social Networking Policy can be found here.

• How do I get a David Jones Catalogue?

  You may view David Jones catalogues online

• Do you have special events?

  Information on the current special events, such as season launches and shopping events is available by clicking here.

• Can I order flowers for delivery from David Jones?

  Yes. Our flower service is available from the Elizabeth Street store.

• Do you deliver overseas?

  For overseas delivery information, please contact our Personal Shopping Consultants. Contact details can be found on the Personal Shopping service page.

• I am not near a store, am I still able to shop with David Jones?

  You can Shop a broad range of items Online at DAVIDJONES.COM.AU. For products not available Online, our Personal Shopping Service is available in selected department stores. Alternatively, our Style Advisors are ready to help take the stress out of our shopping. Please see our Store Location and Trading Hours page for contact details.

• How can I find out more about ordering online?

  Step 1
  Visit DAVIDJONES.COM.AU. Click on the department you wish to browse. 

  Step 2
  Refine your search by choosing a category within each department, for example Women (department), then Skirts (category). You may also view results by Brand. If you decide to purchase an item, simply add the item to your Shopping Bag by clicking the "Add to Shopping Bag" button.

  Step 3
  If you'd like to choose more items, repeat the steps above.

  Step 4
  A list of all items within your shopping bag will be displayed in the top right hand corner of each page. You may also access your basket by clicking on the "Shopping Bag" button when viewing an individual item.

  Step 5
  When you are ready to purchase your items, click the "Shopping Bag" button. This will take you to the "Shopping Bag" which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items the details of these will be displayed in your "Shopping Bag".

• How do I register on David Jones Online?

  Simply click on Create an Account and follow the prompts to set up a secure account.

• Do I need to register to shop on David Jones Online?

  No, you can purchase as a guest however there are many benefits to registering an account:

  • You can review past purchases and view the delivery status of your purchased items
  • You can save items to your shopping bag (however these products will not be reserved)
  • You can create a Wish List of products and email and share with friends and family
  • Pressed for time? By using an express checkout profile you can breeze through our checkout in two easy steps

• I want to change my contact details, how do I do this?

  Log into your account and follow the prompts to manage your Online account.

• Are my details secure?

  Yes. At David Jones we take your privacy seriously. For more information please see the David Jones Privacy Policy.

• What forms of payment do you accept on David Jones Online?

  We accept David Jones American Express, David Jones Storecard, David Jones Celebration Card, American Express, Visa, MasterCard, Diners and JCB Credit Cards.

• Do you accept Gift Cards on David Jones Online?

  No. At this stage we only accept the above forms of payment.

• How can I track my delivery?

  When you purchase on David Jones Online you’ll receive an email with a tracking number. Use this tracking number to track your order. You can also view the delivery status of your order in your Online Account.

• Who do you use for delivery?

  We use Australia Post for all our deliveries.

• Do deliveries require a signature?

  Yes. To ensure the security of your order a signature is required when a delivery is made.

• How much do you charge for delivery?

  If you’re paying for your order using your David Jones American Express Card or David Jones Storecard delivery is complimentary. If you pay using any other form of credit card our standard delivery fee of $9.95 applies. Conditions apply. Please click here for details.

• How long will it take to deliver my purchase?

  Please see our estimated delivery times on our Online Delivery Information page.

• Can I exchange an item that was purchased Online?

  Yes. The easiest and fastest way to exchange an item purchased on David Jones Online is to return the item with your proof of purchase to your nearest David Jones store. You can visit our Return Policy page for more information.

• I cannot reach a David Jones store, how do I return Online purchases?

  If you can’t access a David Jones store you can return your item by completing the return slip on your Proof of Purchase included in your delivery and return it to our Fulfilment Centre at
  

  Returns
  David Jones
  Dock 8, Corner of Derby & Stubbs Streets
  Silverwater
  NSW 2128

• Can I exchange a gift I received that was purchased Online?

  Yes. The easiest and fastest way to exchange an item purchased Online is to return the item, with your Proof of Purchase included in your delivery, to your nearest David Jones store.

  If you cannot reach a store, please return your item to:

  Returns
  David Jones
  Dock 8
  Corner of Derby and Stubbs Streets
  Silverwater
  NSW 2128

• Can I change or cancel my order?

  You can change or cancel your order by calling the Customer Relations Online team on 1800 354 663. Please note we aim to despatch your items as quickly as possible, so will not be able to make any changes to your order if it has already been despatched.

• Can I get my purchase gift wrapped from David Jones Online?

  Yes. We offer a complimentary gift wrapping service for purchases made with a David Jones American Express Card or David Jones Storecard. For purchases made with other forms of payment the charge is $9.95 per gift wrapped item.

• I've seen something in your catalogue but it's not Online. How do I purchase the item?

  Please contact your nearest Store for product availability information.

• How do I book an appointment for a service?

  To make an appointment simply select the ‘book now’ button under the service you’re looking for and follow the prompts.

• How do I know you've received my appointment information?

  You’ll receive a confirmation email which contains all the relevant information about your appointment.

• What instore services can I book an appointment for?

  You can book an appointment for the following services; Gift Registry, Personal Shopping Service and Bridal at David Jones.

• How do I change/cancel an appointment I’ve made?

  To change or cancel your appointment click the link in your confirmation email and follow the prompts to make the changes you require.

• How far in advance can I book an appointment?

  Appointments for the Gift Registry Service and the Personal Shopping Service can be made up to 8 weeks in advance. Appointments for Bridal at David Jones can be made up to 6 months in advance.

• How do I know what appointment times are available?

  Once you’ve selected a service, you’ll see a calendar with all available appointment times clearly displayed.