FAQs

  • Shopping on DAVIDJONES.COM.AU?

    Welcome to David Jones online.

    Please read through the following information carefully before placing your order. By shopping online with David Jones you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

    If you have any queries relating to these terms and conditions before placing an order with us, please contact the Online Customer Service Team on 1800 354 663. David Jones may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

    Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on 1800 354 663. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

    Click & Collect orders can be modified at any time by contacting the Customer Service Centre of your nominated store. For full order cancellation of your Click & Collect order prior to collection, please contact the Online Customer Service Team on 1800 354 663.

    Information on our Return Policy is available on our website.

  • How do I place an order on DAVIDJONES.COM.AU?

    Shopping online is easy! Just follow these simple steps.

    For information about placing a Click & Collect order, please click here.

    Step 1
    Browse via the product categories that you can find at the top of the page and refine your search with the options you can find on the left hand menu. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about David Jones American Express Reward Points, size and colour variations, stock availability for delivery and Click & Collect, product information, product delivery details, size chart, products ratings and reviews.

    Step 2
    If you decide to purchase an item, add the item to your Shopping Bag by clicking the 'Add to Shopping Bag' button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.

    Step 3
    A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Bag’ or you can proceed to Checkout if you have added all your products.

    Step 4
    When you are ready to purchase your items, click the 'Shopping Bag' button. This will take you to the 'Shopping Bag' which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your 'Shopping Bag'. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.

    Step 5
    If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with David Jones is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wishlist of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.

    Step 6
    Enter your billing and delivery details; choose your delivery method and Gift Wrap options including Greeting Card and then select your method of payment, enter the details then click on ‘Next’ to pay.

    Step 7
    We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre, including your tracking details.

    .

  • What forms of payment do you accept on David Jones Online?

    We accept David Jones American Express Card, David Jones American Express Platinum Card, David Jones Storecard, David Jones Celebration Card, American Express, Visa, MasterCard, Diners, JCB Credit Cards and PayPal.

  • Do you accept Gift Cards on David Jones Online?

    No. At this stage we only accept David Jones American Express Card, David Jones American Express Platinum Card, David Jones Storecard, David Jones Celebration Card, American Express, Visa, MasterCard, Diners,JCB Credit Cards and PayPal.

  • Note for International Customers

    If you are shopping online with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on davidjones.com.au are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD).

    We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.

  • My order was confirmed but I have been contacted that an item is out of stock. Why is this?

    On the rare occasions an item at our Fulfilment Centre may be damaged or missing and we will only find out when we go to pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in these instances.

  • How can I track my delivery?

    When you purchase on David Jones online you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Some products are shipped directly from our suppliers and may not have a tracking number. Please see our Delivery Information for more information.

  • How much do you charge for delivery?

    If you’re paying for your order using your David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard our Standard Delivery is complimentary. Conditions apply. Please click here for details.

    Information on all our delivery and handling fees, please refer to our Delivery Information page.

  • Can I get my purchase gift wrapped from David Jones Online?

    Yes. We offer a complimentary gift wrapping service for purchases made with a David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard. For purchases made with other forms of payment the charge is $9.95 per gift wrapped item.

    You can select to have your purchases wrapped individually or as a bundled item in once package. Where items are shipped directly from the manufacturerand you have chosen to have your items gift wrapped, they will be wrapped separately at no additional cost.

  • What is Click & Collect?

    Click & Collect allows you to order online and pick up your purchase from your favourite David Jones store. Simply order online before 4pm and your order will be ready for collection instore, the following morning.

  • Which Stores offer Click & Collect?

    Click & Collect is available at all David Jones stores with the exception of our Birkenhead Point and Harbour Town warehouse stores You will find most products online available to purchase via Click & Collect.

    Please Note: If you have nominated the ‘Elizabeth Street, Sydney - Women and Beauty’ store for Click & Collect, your purchase will be available for pick up at the Customer Service Centre on Level 3 of the ‘Market Street, Sydney - Men and Home’ store.

  • How do I place a Click & Collect order?

    Step 1.Browse products and check availability in your favourite store.
    Find your product, select your store and check availability.

    You can add up to five store(s) at a time to view product availability so that every time you look at a product; you simply need to click the ‘Show Availability’ button to see if that item is available for Click &Collect.

    Step 2. Add to bag and head to checkout.
    Add the products to your shopping bag and make sure you select ‘Click & Collect’ from the Shopping Bag page before proceeding to checkout.

    Step 3. Choose your store and complete your order.
    From the checkout page, select the store where you’d like to pickup and complete your order. Make sure that all the items you have added to your shopping bag are available at the same store.

    Step 4.We’ll confirm your order.
    Once you've placed your order, you'll receive a confirmation email that includes details of your order and where to collect it instore. You will also receive an email when your order is ready to collect.

    Step 5. Pick Up Your Order.
    Now all you have to do is collect your order!   All Click & Collect orders can be collected from the Customer Service Centre located in your nominated Store. 

    When collecting your order instore please make sure that you bring the following: 

    • The Credit Card used to purchase
    • Valid photo ID# and
    • Your order number

    If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

    Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund.

    # Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

  • What do I need to bring with me when I collect my order

    Whether picking up your order yourself or on behalf of someone else you will need to bring:

    • The Credit Card used to purchase
    • Valid photo ID and
    • Your order number
    The nominated name on the ‘Confirmation Order’ email must match the name on the photo ID.

    You will be required to sign for your order on collection.

    If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

    • Where should I go to pick up my order?

      You can pick up your order at the Customer Service Centre in your nominated store, details of which can be found here.

      Please Note: If you have nominated the ‘Elizabeth Street, Sydney - Women and Beauty’ store for Click & Collect, your purchase will be available for pick up at the Customer Service Centre on Level 3 of the ‘Market Street, Sydney - Men and Home’ store.

    • Can someone else collect my order on my behalf?

      Yes, they can. You can nominate someone else to pick up your order during the checkout process. If you're sending someone else to pick up your order they need to bring:

      • Their own valid photo ID and
      • The order number

      If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

      If you need to change your nominated person for collection, please contact the Online Customer Service Team on 1800 354 663 to arrange for this change to be made prior to collection.

    • Can I register my occasion online?

      We recommend that you make an appointment with a Gift Registry Consultant at one of our centrally located Gift Registry locations, however you can also download the Registration Form and Terms and Conditions from the website. Once you have completed the forms, please send them to your nearest Gift Registry via email. Allow 72 hours for your registration to be created. You will need to come into a Gift Registry location to create your Gift List, unless you would like to register for the David Jones Celebration Card only. Alternatively, you are able to delegate a family member or friend to create the Gift List on your behalf. Click here for further information on creating Gift Lists.

    • Where can I register my occasion?

      Our Gift Registries are available in all of our CBD stores. Please click here for Gift Registry locations and contact details. A dedicated Gift Registry Consultant will help you create your list from our extensive range of premium brands, many of which are available at no other department store.

    • Can my family and friends interstate and overseas purchase from my Gift List online?

      Yes. Your Guests can purchase any of the gifts on your Gift List online or make contributions to your David Jones Celebration Card, providing that you have nominated to receive delivery by David Jones.  If you would prefer your guests to be able to bring their gifts with them, your family and friends interstate and overseas are still able to purchase gifts or make contributions to your David Jones Celebration Card by contacting a Gift Registry consultant on 1300 300 111 or +61 2 9266 6186 if outside Australia. If you would like to make an online enquiry to our Gift Registry team, please click here.

    • Is the David Jones Celebration Card optional?

      Yes, the David Jones Celebration Card is optional and can be added to your Gift List at any time.

    • How can I contribute to a David Jones Celebration Card?

      There are three ways you can contribute to a David Jones Celebration Card:

      • Online at davidjones.com.au
      • Visit any David Jones store
      • Call a Gift Registry Consultant on 1300 300 111 to contribute over the phone

    • What does the Top Pick column on the Gift List indicate?

      If the Top Pick field has been ticked for a gift, this means the registrant has prioritised this gift above others on their Gift List.

    • Why has the price changed since I last viewed the Gift List?

      The prices shown on Gift Lists are the prices that are current on the day that the Gift List was created.  In the time between when the list was created and when you are viewing the list, there may be instances where the price has changed. The Gift List shows the current retail price.

    • How do I place a PayPal Order?

      Follow the steps outlined in How do I place an order on DAVIDJONES.COM.AU and select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from David Jones to confirm the details of your order.

    • Where can I find information on the David Jones Return Policy?

      Information on our Return Policy is available at our website. Alternatively, the Sales Assistants at our stores will answer any questions you have about our Return Policy.

    • Where can I find information on the David Jones Price Promise?

      Information on our Price Promise is available at our website. Alternatively, the Sales Assistants at our stores will answer any questions you have about our Price Promise.

    • Where can I find information on the David Jones Gift Registry?

      Information for registrants and guests can be found on the Gift Registry page and covers a range of topics including -

      • Registry information
      • How to purchase gifts
      • Celebrations Cards
      • Offers and promotions
      • FAQs about the Gift Registry processes

    • Where can I find information on David Jones Gift Cards?

      Information about David Jones Gift Cards can be found on the David Jones Gift Card FAQ page, including

      • Purchasing a Gift Card
      • Using your Gift Cards
      • Balance and Enquiries
      • Terms and Conditions

    • How can I contact you regarding other enquiries or to provide feedback?

      For any other enquiries or to provide us with your feedback please visit the Contact Us Customer Feedback page.

    • Where can I find out information on the David Jones Social Networking Policy?

      Information on the David Jones Social Networking Policy can be found here.

    • What forms of payment do you accept Instore at David Jones?

      Instore at David Jones we accept David Jones American Express, David Jones Storecard, David Jones Celebration Card, David Jones Gift Card, UnionPay, Visa, MasterCard, American Express, Diners, JCB and cash. Lay-bys are also available on a range of instore merchandise.

    • Do you deliver overseas?

      For overseas delivery information, please contact our Personal Shopping Consultants. Contact details can be found on the Personal Shopping service page.

    • How do I book an appointment for a service?

      To make an appointment simply select the ‘book now’ button under the service you’re looking for and follow the prompts.

    • How do I know you've received my appointment information?

      You’ll receive a confirmation email which contains all the relevant information about your appointment.

    • What instore services can I book an appointment for?

      You can book an appointment for the following services; Gift Registry, Personal Shopping Service and Bridal at David Jones.

    • How do I change/cancel an appointment I’ve made?

      To change or cancel your appointment click the link in your confirmation email and follow the prompts to make the changes you require.

    • How far in advance can I book an appointment?

      Appointments for the Gift Registry Service and the Personal Shopping Service can be made up to 8 weeks in advance. Appointments for Bridal at David Jones can be made up to 6 months in advance.

    • How do I know what appointment times are available?

      Once you’ve selected a service, you’ll see a calendar with all available appointment times clearly displayed.

    • Are alterations complimentary?

      Due to the highly specialised nature of this work, there is a charge for alterations.

    • Can I arrange for my own alterations?

      If you have a trusted alterations provider, you can have your dress altered by them when you have finalised payment of your gown. Any fittings organised with your own alterations provider will have to be carried out at their own premises and not in David Jones. We cannot be held liable for any alterations that are not measured and completed in the Bridal Suite.

    • Can I complete my entire look in one appointment?

      Absolutely! Not only do many brides find their dress on their first visit to our salon, but they also find all their accessories (veils, headpieces, shoes, jewellery etc) on their first visit.

    • Do I need an appointment to view the Bridal Suite?

      No, our Bridal Suite is open for customers to view at their leisure. The Bridal Suite is located on Level 7 of our Elizabeth Street store and is accessible via customer lifts. However, you will need an appointment to try on wedding gowns, which our Bridal Consultants will happily book for you during your visit.

    • Do I need to make an appointment to look at accessories?

      So we can best attend to your needs, we do ask that you make an appointment.

    • Do you have a service to find outfits for the Bridal Party?

      Our Personal Shopping Service is available for all your Bridal Party’s needs. Whether it is finding a complete outfit for the groom and groomsmen, or dresses for your bridesmaids or mother-of-the-bride, our Personal Shopping Consultants are available to assist. The Personal Shopping Service is by appointment only, and complimentary.

      Should you wish to book an appointment, you can do so online, via email pssnsw@davidjones.com.au or via telephone: Women’s Personal Shopping Service: (02) 9266 5178, Men’s Personal Shopping Service: (02) 9266 6112.

    • How do I pay for my gown?

      If you are ordering a Made to Order gown, we require a 50% deposit at the time you order your gown. When the gown arrives, we’ll contact you to let you know, and schedule a fitting. At that point, we require payment of the remaining balance (unless the purchase is made using a deferred payment plan on the David Jones American Express Card).

    • How far in advance do I need to buy my gown?

      It's best to allow 6-9 months before your wedding to order a gown.

    • How long is my appointment?

      Bridal gown appointments last for approximately 60 minutes.

    • How many fittings will I need?

      Brides may require 2-3 fittings to ensure a perfect fit.

    • I plan to lose weight before my wedding. Will that affect the alterations?

      The measurements we take on your first fitting will be those that will be used for the alterations. We cannot be liable if your measurements change substantially from the time we order your dress, to the time it is delivered.

    • May I take pictures of the gowns while I try them on?

      We do not allow cameras in the fitting rooms while you are shopping. Once you have purchased a dress, you may take as many pictures as you’d like.

    • What if I am not happy with the final fit and alterations?

      Most brides require 2-3 fittings to ensure a perfect look. We ensure that our alterations providers attend each fitting to make sure that we achieve the perfect fit. If you’re not satisfied, we will carry out an additional fitting to get the look right.

    • What is a CSO gown?

      Most of the gowns we sell are Made To Order. A Made to Order gown is made specifically to your measurements by the designer brand.

    • What is the price range of your gowns?

      Our gowns range in price from $1,195 to $17,000.

    • What should I bring to my appointment?

      Bring pictures of dresses you’ve seen on our website, in magazines, on-line, or that you’ve tried on elsewhere. And bring an open mind: don’t be surprised if you find “the dress” on your first visit.

    • What should I bring to my first fitting?

      You should bring the shoes and lingerie you’ll wear on your wedding day in order to have your gown properly fit through the bodice and hemline.

    • What size gowns are available for me to try on?

      Most of our samples are the traditional sample size, which is 10.

    • When shall I schedule my first fitting?

      We’ll contact you when your dress is in and ready for you to schedule a fitting.

    • When should I expect to receive my gown?

      Your Bridal consultant will notify you when your wedding gown has arrived. The dress is delivered to us directly from the designer and we perform a thorough quality control check on each gown. Once we are satisfied the gown is perfect, we’ll call you to schedule a first fitting, and final payment.

    • Who does the alterations?

      We have engaged the services of alterations providers to do wedding gown alterations.

    • Why do I need to make an appointment to try on wedding gowns?

      In order to give you the full attention of our experienced consultants, appointments are necessary.