Online Delivery Information

Delivery and Handling Fees

Enjoy complimentary* Standard Delivery within Australia on your purchases, when you use your David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard (excludes purchases of Gift Cards, Gift Registry, wine club, hampers and large items).

Free delivery online offer when you spend $50 or more‡ is subject to change at any time without prior notice. This offer is only available online and is valid for Standard Delivery within Australia. (excludes purchases of Gift Cards, Gift Registry, wine club, hampers and large items).

 Summary of David Jones Delivery Options

Delivery Option Delivery Timelines Shipping & Handling Fee
Click & Collect Order by 4pm for pick up instore the next day. Click here for more information.
Complimentary
Gift Card only National delivery within 3-7 business days. Regional areas will take longer. $5.00
Standard Delivery National delivery within 3-7 business days. Regional areas will take longer.
$10.00*

*Free when you spend $50. Excludes Gift Cards, Flowers and Wine Club purchases. Complimentary when you use your David Jones American
Express or Storecard

National Express Delivery^† Order by 4pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer.
$12.00
Sydney Same Day Evening Delivery by 6pm ^ Order by 1pm for same day delivery on business days within the Sydney Metropolitan area.
$15.00
Sydney Same Day Evening Delivery (6pm -9pm)^ Order by 4pm for same day delivery on business days within the Sydney Metropolitan area.
$15.00
Sydney Saturday Delivery by 6pm^ Order any day of the week until 1pm on day of delivery
$15.00
Standard Bulky Delivery Furniture, Beds and Large Appliances items are delivered direct from the vendor. A Representative will be in contact to organise a suitable delivery time. The delivery fee is calculated by the size and weight of the items, plus the delivery location. Delivery costs will be automatically calculated at Checkout.
Future Date & Time Select from the delivery dates and times available for Monday-Friday delivery. $12.00
Parcel Pick Up Collect your order from an Australia Post Office or Parcel Locker. Complimentary
(Fees for selected delivery service still apply)
For information on Gift Registry purchases, please refer to our Gift Registry information.
# The nominee collecting an order containing dangerous goods must be over 18 years of age and show valid ID upon collection. Alcohol is not available for Click & Collect.
^ Products shipped directly from our vendors are ineligible for Sydney Same Day/Evening & Saturday or National Express Delivery.
† National Express may use airfreight and for this reason, dangerous and prohibited goods (including fragrances) are ineligible for this service

Click & Collect

Shop online and pick up your purchase from your favourite David Jones store. Simply order before 4pm and your order will be ready instore for collection the following morning.

Please check the individual product page to determine if an item is eligible for Click & Collect.


Orders will be available for pickup from the Customer Service Centre instore. Please see your confirmation email for details of where to find the Customer Service Centre of the store you have nominated.

When collecting your order from your nominated store please make sure that you bring the following:

  • The Credit Card used to purchase
  • Valid photo ID and
  • Your order number

You can nominate someone else to pick up your order during the checkout process.

If you're sending someone else to pick up your order they need to bring:

  • Their own valid photo ID and
  • The order number

If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

If you need to change your nominated person for collection, please contact the Online Customer Service Team on 1800 354 663 to arrange for this change to be made prior to collection.

Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

For more queries on Click & Collect, please click here

Standard Delivery

For deliveries nationwide, Standard Delivery is our most economical delivery option. Your parcel should reach you within 3-7 business days from our Fulfilment Centre in Sydney. Deliveries to regional areas may take longer.

NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the Vendor.

Sydney Same Day/Evening

For deliveries within the Sydney Metropolitan area, place your order online before 4pm, select Sydney Same Day and your purchase will be fast-tracked so that your order arrives on the same day. 

  • Sydney Same Day - Order before 1pm Monday to Friday for delivery by 6pm
  • Sydney Same Day Evening - Order before 4pm Monday to Friday for delivery between 6pm-9pm
NOTE: The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered via Sydney Same Day.

Please refer to the Courier Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of Sydney Same Day service suburbs.

Sydney Saturday

  • Sydney Saturday - Order any day of the week until 1pm on the day of delivery
NOTE: The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered via Sydney Same Day.

Please refer to the Courier Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of Sydney Same Day service suburbs.

National Express Delivery

Place your order online before 4pm, Monday - Friday, select National Express Delivery and your purchase will be fast-tracked Australia wide making sure your order arrives at its destination on the next business day for metropolitan areas.

Deliveries to regional areas may take longer.

Please refer to the Express Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of National Express Delivery service suburbs.

Standard Bulky Delivery

All large items, such as Whitegoods, Electricals, Furniture and Bedding will be shipped directly from the vendor. A representative will be in direct contact with you to confirm your order and arrange a suitable delivery time. Items requiring Standard Bulky Delivery can only be delivered to metropolitan areas.

NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the vendor.

Future Date & time

For added convenience, select a delivery date and two-hour delivery window to receive your order.  Monday to Friday deliveries only.

Parcel Pick Up

Shop online and have your order delivered to an Australia Post Office or Parcel Locker.  You will be contacted by SMS and email once your order is available for collection. 

  • Parcel Lockers:
  • A reminder will be sent if your order has not been collected within 24 hours. If you do not collect your order from a locker within 2 days it will be moved to the nearest Australia Post Office for collection.

  • Post Office:
  • A reminder will be sent if your order has not been collected within 5 days of delivery.

NOTE: Parcel Pickup is not available for orders that are delivered direct from the vendor.

Unattended Delivery

You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location during checkout. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Nominated Dates for Delivery - Hampers Only

For your convenience, we offer the ability to delay the delivery date on your order (weekends and public holidays excluded). Simply select the alternative date during checkout.
NOTE: We aim to deliver within 2 working days on either side of the nominated date.

Queries?

For queries regarding the delivery date for a specific address please contact the Online Customer Service Teamon 1800 354 663.