Online Delivery Information

Delivery Information

We know you want your purchases as quickly as possible. For Standard deliveries, we will endeavour to despatch merchandise and Gift Cards within one business day from your order date or you can choose to delay the delivery date on your order (weekends and public holidays excluded).

Products shipped directly from our manufacturers are not eligible for Sydney Same Day or National Express Delivery. Items shipped from manufacturers’ warehouses will be shipped within 2-4 business days.

When you reach the checkout, you will be given an estimated delivery date based on the delivery postcode you provide.

Gift wrap is $9.95 per gift wrapped item. We offer a complimentary gift wrapping service for purchases made with a David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard.You can select to have your purchases wrapped individually or together in one package. Where items are shipped directly from the manufacturer and you have chosen to have your items gift wrapped, they will be wrapped separately at no additional cost. Due to their size, gifts such as large appliances and furniture are not gift wrapped.

The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered unless you have selected Unattended Delivery and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour. If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card will be left for you to collect the order from Australia Post. Orders delivered via Sydney Same Day are ineligible for Unattended Delivery.

Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Delivery and Handling Fees

Enjoy complimentary* Standard Delivery within Australia on your purchases, when you use your David Jones American Express Card, David Jones American Express Platinum Card or David Jones Storecard (excludes purchases of Gift Cards, Gift Registry, wine club, hampers and large items).

Free delivery online offer when you spend $50 or more‡ is subject to change at any time without prior notice. This offer is only available online and is valid for Standard Delivery within Australia. (excludes purchases of Gift Cards, Gift Registry, wine club, hampers and large items).


 Summary of David Jones Delivery Options

Delivery Option Delivery Timelines Shipping & Handling Fee
Click & Collect Order by 4pm for pick up instore the next day. Click here for more information. Complimentary
Gift Card only National delivery within 3-7 business days. Regional areas will take longer. $4.95
Standard Delivery National delivery within 3-7 business days. Regional areas will take longer. $9.95*

*Free when you spend $50. Excludes Hampers, Gift Cards and Wine Club purchases. Complimentary when you use your David Jones American
Express or Storecard

National Express Delivery^† Order by 4pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer. $19.95
Sydney Same Day^ Order by 4pm for same day delivery on business days within the Sydney Metropolitan area. $24.95
Standard Bulky Delivery Furniture, Beds and Large Appliances items are delivered direct from the manufacturer. A Representative will be in contact to organise a suitable delivery time. $49.00

For information on Gift Registry purchases, please refer to our Gift Registry information.

^ Products shipped directly from our manufacturers are ineligible for Sydney Same Day or National Express Delivery.
† National Express may use airfreight and for this reason, dangerous and prohibited goods (including fragrances) are ineligible for this service

Click & Collect
Shop online and pick up your purchase from your favourite David Jones store. Simply order before 4pm and your order will be ready instore for collection the following morning.

Please check the individual product page to determine if an item is eligible for Click & Collect.

Orders will be available for pickup from the Customer Service Centre instore. Please see your confirmation email for details of where to find the Customer Service Centre of the store you have nominated.

When collecting your order from your nominated store please make sure that you bring valid photo ID, along with your order number.You can nominate someone else to pick up your order during the checkout process.

If you're sending someone else to pick up your order they need to bring:

  • Their own valid photo ID and
  • The order number

If you need to change your nominated person for collection, please contact the Online Customer Service Team on 1800 354 663 to arrange for this change to be made prior to collection.

Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

For more queries on Click & Collect, please click here

Standard Delivery
For deliveries nationwide, Standard Delivery is our most economical delivery option. Your parcel should reach you within 3-7 business days from our Fulfilment Centre in Sydney. Deliveries to regionalareas may take longer.
NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the manufacturer.

Sydney Same Day
For deliveries within the Sydney Metropolitan area, place your order online before 4pm, select Sydney Same Day and your purchase will be fast-tracked so that your order arrives on the same day.
NOTE: The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered via Sydney Same Day.

Please refer to the Courier Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of Sydney Same Day service suburbs.

National Express Delivery
For deliveries within national metropolitan areas, place your order online before 4pm, Monday - Friday, select National Express Delivery and your purchase will be fast-tracked Australia wide making sure your order arrives at its destination on the next business day for metropolitan areas. Deliveries to regional areas may take longer.

Please refer to the Express Post information at http://auspost.com.au/parcels-mail/delivery-areas.html for an up-to-date list of National Express Delivery service suburbs.

Standard Bulky Delivery
All large items, such as Whitegoods, Electricals, Furniture and Bedding will be shipped directly from the manufacturer. A representative will be in direct contact with you to confirm your order and arrange a suitable delivery time. Items requiring Standard Bulky Delivery can only be delivered to metropolitan areas.
NOTE: Only Standard Delivery or Standard Bulky Delivery is available for orders that are delivered direct from the manufacturer.

Unattended Delivery
You can nominate to have your order left unattended by providing instructions where we can leave your purchase in a secure location during checkout. Orders delivered via Sydney Same Day are ineligible for Unattended Delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Nominated Dates for Delivery

For your convenience, we offer the ability to delay the delivery date on your order (weekends and public holidays excluded). Simply select the alternative date during checkout.
NOTE: We aim to deliver within 2 working days on either side of the nominated date.

Queries?

For queries regarding the delivery date for a specific address please contact the Online Customer Service Teamon 1800 354 663.