Activate your new Card
To activate your new Card by telephone, please call 1300 36 83 41
General Enquiries
If you have a question (including Key Fact Sheet queries) or a servicing need for the David Jones American Express Card, simply call us from 6am - 12am midnight, 7 days a week. No matter where you are, we're here to help.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation 6am - 12am midnight, 7 days a week, 365 days a year
Emergency Card Replacement
If your David Jones American Express Card is lost, stolen or damaged, contact Customer Services immediately to organise a replacement Card. Simply call us 24 hours a day 7 days a week. No matter where you are, or what time it is we're here to help.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation 24 hours a day, 7 days a week
Redeem your points for travel
To book travel using your points, your David Jones American Express Card or a combination of both, call us and you will be taken care of by a dedicated David Jones American Express Servicing team.
If you are making a booking online and require assistance or need to change a booking you have previously made, simply call us.
- Telephone Local (in Australia) 1300 36 89 89
- Calling from Overseas +61 2 8271 8182
- Hours of Operation Mon – Fri 9am to 6pm (AEST)
By Mail
For remittances:
GPO Box 3798
SYDNEY NSW 2001
For general correspondence and returned mail:
GPO Box 3684
SYDNEY NSW 2001