David Jones American Express Enquiries

Activate your new Card

To activate your new Card by telephone, please call 1300 36 83 41

General Enquiries

If you have a question (including Key Fact Sheet queries) or a servicing need for the David Jones American Express Card, simply call us from 6am - 12am midnight, 7 days a week. No matter where you are, we're here to help.

  • Telephone Local (in Australia) 1300 36 89 89
  • Calling from Overseas +61 2 8271 8182
  • Hours of Operation 6am - 12am midnight, 7 days a week, 365 days a year

Emergency Card Replacement

If your David Jones American Express Card is lost, stolen or damaged, contact Customer Services immediately to organise a replacement Card. Simply call us 24 hours a day 7 days a week. No matter where you are, or what time it is we're here to help.

  • Telephone Local (in Australia) 1300 36 89 89
  • Calling from Overseas +61 2 8271 8182
  • Hours of Operation 24 hours a day, 7 days a week

Redeem your points for travel

To book travel using your points, your David Jones American Express Card or a combination of both, call us and you will be taken care of by a dedicated David Jones American Express Servicing team.

If you are making a booking online and require assistance or need to change a booking you have previously made, simply call us.

  • Telephone Local (in Australia) 1300 36 89 89
  • Calling from Overseas +61 2 8271 8182
  • Hours of Operation Mon – Fri 9am to 6pm (AEST)

By Mail

For remittances:

GPO Box 3798
SYDNEY NSW 2001

For general correspondence and returned mail:

GPO Box 3684
SYDNEY NSW 2001


Terms & Conditions

If you are shopping online with your David Jones American Express Card or David Jones Storecard , the following terms and conditions apply:

# Subject to American Express lending criteria. Interest rates, fees and charges apply. You must be over 18 years to apply. Terms and conditions apply. For full terms and conditions please see the David Jones American Express Cardmember Agreement. Cards are offered, issued and administered by American Express Australia Limited. Credit provided by American Express Australia Limited (ABN 92 108 952 085). Australian Credit License No. 291313. ® Registered Trademark of American Express Company.

^ Complimentary gift wrapping is available for purchases made instore or online at davidjones.com.au on your David Jones American Express Card or David Jones Storecard.

* Receive complimentary standard delivery within Australia when you purchase instore or online at davidjones.com.au on your David Jones American Express Card. Excludes gift cards, hampers, Wine Club, Gift Registry and large items.

∞ Subject to American Express lending criteria. For full terms and conditions, please see the David Jones American Express Cardmember Agreement. Terms and Conditions apply to points. The redemption of points is subject to availability and our account being kept in good standing and not overdue.