David Jones American Express Cards FAQs

  • How do I activate my Card?

    The easiest way to activate your Card is online. Click here and follow the prompts, you can also register for Online Services at the same time. Alternatively, you can activate your Card by calling the number printed on the activation sticker on the front of your new Card.

  • How do I check my points balance and/or redeem my points?

    The easiest way to do this is to log in to our secure website, click here.

  • Where can I use my David Jones American Express Card?

    You can use your David Jones American Express Card as a payment option at millions of places, here and around the world. The Card is accepted everywhere that accepts American Express. Just keep an eye out for the American Express Blue Box logo whenever you're making a purchase.

  • What do I do if I dispute a charge on my Card account or I think my Card has been used fraudulently?

    If you have a query with your statement or any charge on it, contact Customer Services immediately on 1300 36 89 89.

  • How can I pay my account?

    You can pay your David Jones American Express Card account in any of the following ways: 

    • Pay in person by cash, EFTPOS or cheque at any of the following:
      • Any David Jones Store
      • Australia Post Offices
      • American Express Foreign Exchange Travel Offices
    • Pay by BPAY®, online or over the phone (You will need to enter Biller Code:  88013, and your Card number)
    • Direct Debit from your nominated bank account

    A $2 processing fee will apply to payments made in person at Australia Post and American Express Foreign Exchange Travel offices. A $3.50 processing fee will apply to payments made in person at David Jones. You must present your Card and current account statement when paying your Card account in person.

  • My card has been lost, stolen or damaged. How can I organise a replacement card.

    It's important to contact Customer Services on 1300 36 89 89 immediately to organise cancellation and a replacement card.

  • How can I enrol in Direct Debit?

    The easiest way to set up an Automatic Payment Plan is online. Log in to Online Services and click on the Direct Debit link and complete the form, you'll need your BSB and Bank Account number on hand. If you have a joint account or have not registered for Online Services, please contact our Customer Service Centre.

  • I've forgotten my User ID/Password what do I do now?

    Please go to our Cardmember Sercvices section, have your card on hand, and click on the "Forgot User ID/Password" button. You can then answer the required security questions to retrieve your User ID/Password. You can also create a new password at the same time.

  • How do I order a statement reprint?

    The fastest way to get historical statements is to log in to Online Services. Your last six months statements are available immediately.

  • How do I view my Rewards Points balance?

    You can view your Rewards Points balance by either accessing your account through Online Services or by contacting the Customer Service Centre on 1300 36 89 89.

  • What should I enter for requested Credit Limit?

    This is an optional field.  If you leave this blank, we will assign your Credit Limit based on an assessment of your application information.  If you complete this field, you will need to enter an amount that is equal to or higher than the product minimum indicated on the application form next to this field. On the application, this field is found in the financial details section and has been included as the National Consumer Credit Protection Act regulation requires that a credit issuer must give the opportunity for an applicant to request a Credit Limit at the point of application.

  • I want a Credit Limit lower than the product minimum

    You can only request a Credit Limit that is equal to or above the product minimum as this is the lowest Credit Limit we will allow you to have for the product as per American Express policy.

  • In what order are my payments allocated?

    Your David Jones American Express Card payment is allocated from the highest interest rate to the lowest interest rate.

  • How do the changes to the National Consumer Credit Act affect me?

    Under the new changes to the National Consumer Credit Protection Act, your payments will be allocated from the highest interest rate to the lowest interest rate. Therefore if you have a balance with different interest rates applicable, the payment will be allocated to the balance with the highest interest rate first and then once this has been paid it will apply to the balance with the next highest interest rate until the total outstanding balance has been paid in full.


Terms & Conditions

If you are shopping online with your David Jones American Express Card or David Jones Storecard , the following terms and conditions apply:

# Subject to American Express lending criteria. Interest rates, fees and charges apply. You must be over 18 years to apply. Terms and conditions apply. For full terms and conditions please see the David Jones American Express Cardmember Agreement. Cards are offered, issued and administered by American Express Australia Limited. Credit provided by American Express Australia Limited (ABN 92 108 952 085). Australian Credit License No. 291313. ® Registered Trademark of American Express Company.

^ Complimentary gift wrapping is available for purchases made instore or online at davidjones.com.au on your David Jones American Express Card or David Jones Storecard.

* Receive complimentary standard delivery within Australia when you purchase instore or online at davidjones.com.au on your David Jones American Express Card. Excludes gift cards, hampers, Wine Club, Gift Registry and large items.

∞ Subject to American Express lending criteria. For full terms and conditions, please see the David Jones American Express Cardmember Agreement. Terms and Conditions apply to points. The redemption of points is subject to availability and our account being kept in good standing and not overdue.